MAAEZ^® Cosmetics

Delivery Policy

We aim to deliver your orders as quickly as possible.

• Local Delivery: 1–3 working days from the date of order confirmation.
• Delivery times may vary during public holidays or peak seasons.
• Customers will receive a notification once the order has been shipped.
• Maaez Sdn Bhd is not responsible for delays caused by courier services.

Refund Policy

We want you to be satisfied with your purchase. Refunds are only provided under the following conditions:

• Damaged, defective, or incorrect items received.
• Refund requests must be made within 7 days from the delivery date.
• Customers must provide proof of damage or defect (e.g., photos).
• Refunds will be processed using the original payment method within 5–7 business days after approval.
• Note: Change of mind, late orders, or expired items are not eligible for refund.

Privacy Policy

Maaez Sdn Bhd respects your privacy and is committed to protecting your personal information.

• We collect only necessary information for order processing and customer support.
• Personal data is stored securely and will not be shared with third parties without consent.
• By using our website, you agree to the collection and use of your information in accordance with this policy.

Terms & Conditions

• All prices are in Malaysian Ringgit (MYR) and include applicable taxes.
• Orders are subject to stock availability. Maaez Sdn Bhd reserves the right to cancel or refuse any order.
• Delivery and refund policies apply as stated on this website.
• Customers are responsible for providing accurate delivery and contact information.
• Maaez Sdn Bhd is not responsible for losses caused by incorrect information provided by customers.

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